Preliminary Information Form

SELLER INFORMATION

Seller Name/Title: ………………….

Seller's Full Address: ………………………………….

Seller's Phone: …………………..

Seller Mersis Number:…………………….

Seller Email Address: …………………………

 

SERVICE PROVIDER INFORMATION

Service Provider Title:

Service Provider Central Registry Number: …………………

Service Provider Address:

Call Center: …………………….

 

BUYER INFORMATION

Recipient's Name/Title: ………………….

Recipient's Full Address: ………………………………….

Buyer's Phone: …………………..

Recipient's Email Address: …………………………

The Cargo Company to Which the Buyer Will Send the Item to the Seller in Case of Return: …………….

 

Within the scope of this Preliminary Information Form, the Buyer is informed about the details of their order. The Buyer is required to approve the distance selling contract in accordance with the Distance Contracts Regulation regarding the electronic purchase of goods or services. The Buyer can follow information regarding the Preliminary Information Form and the Distance Selling Contract on page ………………………. However, the Buyer cannot change the order details after the Buyer's order and payment steps are completed. The Preliminary Information Form and the Distance Selling Contract are recorded by the Service Provider for the period stipulated in the legislation, and the Buyer can access the texts at any time during this period on page ……………………….

The confidentiality rules specified in the Membership Agreement to which the Buyer is a party are applied by the Service Provider.

 

Payment Terms:

Total service fee excluding shipping: …………….

Shipping Fee: ………………

Total Price Including Shipping: …………………

Payment Method and Plan: …………………………

Maturity Difference Received: …………………..

Interest rate used in the Maturity Difference calculation:…………………….

Delivery Terms will apply as stated on the product page.

 

Delivery Terms:

The provision of ………………………..’s service will begin within 3 business days following the ordering of the goods or services by the Buyer.

THE SERVICE FEE IN QUESTION IS COLLECTED FROM THE BUYER BY THE SERVICE PROVIDER ON BEHALF OF THE SELLER WITHIN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE GOODS/SERVICE TO THE SERVICE PROVIDER, THE BUYER WILL BE CONSIDERED TO HAVE PAID THE PRODUCT PRICE TO THE SELLER.

 

RIGHT OF WITHDRAWAL

The Buyer may exercise the right of withdrawal, without assuming any legal or criminal liability and without providing any justification, within 14 (fourteen) days from the date of delivery for transactions related to the sale of goods/services, and within 14 (fourteen) days from the date of purchase for transactions related to the sale of services. The Buyer may also exercise the right of withdrawal up to the delivery of the goods/services.

The Buyer may exercise their right of withdrawal by clicking the "……." link on ……… located in ………………………. The Buyer must fill out the return request form on the relevant page, obtain the Seller's return address information, and notify the Buyer of their desire to return the goods/stop the service within 10 (ten) days from the date of exercising their right of withdrawal. The invoice, the goods' box, packaging, any standard accessories, and any other gifts must be returned complete and undamaged, along with the goods. The Buyer must use the goods in accordance with their operation, technical specifications, and operating instructions during the withdrawal period.

The return shipping cost is the responsibility of the Seller as long as the Buyer sends the returned goods to the Seller using the Seller's contracted cargo company specified in the Preliminary Information Form. If the Buyer sends the returned goods using a cargo company other than the Seller's contracted cargo company specified in the Preliminary Information Form, the Seller is not responsible for the return shipping cost or any damage to the goods sustained during the shipping process.

Within 14 (fourteen) days from the Buyer's exercise of the right of withdrawal (provided that the request to stop the goods/services is sent back via the carrier specified by the Seller for return), all payments made by the Buyer to the Seller or Service Provider for the relevant goods or services will be refunded to the Buyer in a single lump sum, in accordance with the payment method used at the time of purchase, without any cost or liability to the consumer. In purchases made using credit, if the right of withdrawal is exercised properly, the product price will be refunded to the account associated with the credit.

If there are justified reasons for the failure to accept the return of the goods/services ...

CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

According to the legislation, the Buyer cannot exercise the right of withdrawal in the following cases:

• In contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the Seller (e.g. products in the jewelry, gold and silver category);
• In contracts regarding the delivery of goods that are prepared in line with the Buyer's wishes or clearly in line with his personal needs, are not suitable for return due to their nature and are in danger of rapid deterioration or have a possibility of expiration;
• In contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons;
• In contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature;
• In contracts regarding books, audio or video recordings, software programs and computer consumables offered in material form, provided that protective elements such as packaging, tape, seal, package are opened by the buyer;
• In contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement;
• In contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes that must be made on a specific date or period;
• In contracts regarding the performance of services related to betting and lottery;
• In contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period; and
• Contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer (gift cards, gift certificates, coupons replacing money, etc.).

The right of withdrawal cannot be exercised in respect of goods or services excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumption items delivered to the Buyer's home through the Seller's regular deliveries and services in areas such as travel, accommodation, restaurant business and entertainment sector).

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

DISPUTE RESOLUTION

Under Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the Seller is solely responsible for the goods or services sold. Furthermore, Buyers may submit complaints regarding the goods and services they purchase to Sellers directly or through the Service Provider. If a complaint is submitted to the Service Provider, the Service Provider will provide all possible support to resolve the issue.

In case of any disputes arising from this Agreement, Turkish Law shall apply and Istanbul (Central) Courts and enforcement offices shall have jurisdiction.